Where Comfort Meets Captured Memories in Photography Studio
To enhance the family photography experience, we conducted user testing and field research to observe behaviors in photography settings. Our findings revealed that a comfortable environment is essential for capturing genuine moments for clients.
In response, we iterated on our service design by streamlining touchpoints and introducing a personalized 1-on-1 concierge service. This guides families through their photography journey, ensuring a cohesive and memorable experience.
Qurious helps us break our complex service flow into manageable pieces, which helps us to understand how each of our work affects different stages of customer experience. Seeing the specific painpoints from customers, we now have actionable next steps and know how to solve problems more clearly.
Sunivers, All-in-one financial services in Shenzhen, China
3-Day Course/Person
US$899.00
- Immersive learning experience with hands-on exercises.
- Access to a wider range of practical tools for analyzing user behaviors and pain points in user journey
- Opportunities for collaborative group work and immediate feedback.
- Extensive practice in prototyping and testing service touchpoints.
- Detailed strategies for envisioning the ideal future state of the customer journey.
- Design how your service works best from customer's perspective
Max 24 people per course
